Responsible Gaming

Please read our advice on responsible gaming

Casino.net is committed to minimising the negative effects of problem gaming and to promoting responsible gaming practices.  To help you enjoy your playing experience on our sites we promote awareness of the potential social and financial harms associated with problem gaming.  In order to assist our players in gaming responsibly, all Casino.net customer service staff have successfully completed appropriate government-endorsed Responsible Service of Gaming training courses.

Minimum Age

Casino.net strictly enforces a minimum of 18 years of age to register as a player and to use the services offered on our websites.  It is illegal for any person under the age of 18 years to open an account or play any game at Casino.net.  We also ask that you help us enforce this minimum age by not allowing access to the Casino.net game sites and by keeping your player account number, username and password confidential and away from persons under the age of 18 years.  If you are in a country that by law has a higher minimum age requirement you must also comply with that law.

Filtering Systems

Casino.net also advises and encourages its customers to prevent underage people from accessing gaming websites. If you share your computer with friends or family who are under the legal age to register or play with Casino.net, please consider using the filtering solutions are available from NetNanny or Cyberpatrol.

Self-exclusion

Should you need to take a break from gambling, email us at support@casino.net and we will lock your player account upon written request for self-exclusion. Self-exclusion means that your account will remain locked and will not be reactivated under any circumstances until we receive a written request before account re-opening can be considered. Once your request is received, we are bound by law to activate your account only after 7 days have passed from the date when we received your request.  Self-exclusion will stop access to all Casino.net products including side games such as Blackjack.

Maintaining control

Whilst for the majority of our customers gaming is a fun and pleasurable leisurely activity, some customers may find that gaming can cause some problems.  In order to maintain control of your gaming habits we would like you to bear in mind the following points:
• Gaming should be done in moderation and undertaken as a form of entertainment
• Avoid chasing losses
• Only play what you can afford to lose
• Keep track of the time and monitor the amount of money you spend
• Consider using the deposit limits and limit your time to control your spending

Do you have a problem?

If you are concerned that gaming has had a negative impact on your life then you should also consider contacting a professional problem gaming support service such as GamCare, a leading authority providing online support, telephone support and counselling support services in the UK. 

Th GamCare website is found at: www.gamcare.org.uk. 

The Gamcare confidential helpline is: 0845 6000 133.

Non-UK residents can contact GamCare for details of International support organisations.